Knowledge Management:
 ClearBox looks at your organisation’s goals from a knowledge perspective and helps you make changes such as improving knowledge-sharing, enhancing innovation, and learning from the past. A particular area of focus is dealing with knowledge retention when key staff leave e.g. through retirement or restructuring. Our services include:
- Knowledge retention programmes. If you’re planning a restructuring programme, we can help you identify areas of knowledge that may be at risk and implement a knowledge retention plan. We have extensive experience in dealing with the people side of this situation and are able to select from a wide range of approaches according to the situation and desired outcomes.
- Learning Histories. When your organisation has been through a significant event such as a new product launch, acquisition or crisis phase, there is a significant opportunity for reflecting and learning. Learning Histories are a way to summarise events, bringing multiple perspectives into a readable format, and to consolidate understanding. The emphasis is on producing a thinking tool for the whole organisation that goes beyond those directly involved at the time.
- Knowledge elicitation & mapping - even if an expert is willing to share their knowledge, it can be hard to do without the right approach. We can help facilitate this using the most appropriate technique. Examples include:
- Soft Systems Analysis (e.g. Checkland Diagrams)
- Concept Mapping (e.g. taxonomies)
- Mind Mapping
- Storytelling
- After Action Reviews
- ‘Mastermind’ sessions
- Building and sustaining Communities of Practice - we have a well-proven approach to creating communities and networks, both face to face and online..
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